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February 2021 was filled with so much good news. COVID vaccines were on the rise. COVID deaths dropped. And four Agency Ten22 clients were recognized as top vendors in the 2021 Best in KLAS: Software & Services report. ClearBalance, HealthEC, MRO and Harmony HealthcareIT received high grades across various customer experience pillars, including culture, loyalty, operations, product, services, relationship and value.

The Best in KLAS designation is a top honor for software and service vendors/solutions that have gone above and beyond in their respective fields. Recognition is solely based on provider and payer feedback. Each of the award winners was acknowledged in their respective area of expertise.

ClearBalance was named Best in KLAS in the Patient Financial Services market segment. This award came on the heels of receiving the highest performance score for patient financing solutions in the KLAS Patient Financial Experience report published in December 2020. ClearBalance partners with health systems nationwide to provide customer-centric patient financing that makes care affordable.

HealthEC was included as Best In KLAS population health management vendor. A three-peat performer, HealthEC was previously awarded Best in KLAS recognition for their role in helping customers succeed with value-based care. HealthEC also received the highest rating for risk scoring and prioritized worklists in the KLAS Population Health Data Acquisition & Analysis 2020 Report.

MRO was named Best in KLAS for the Release of Information (ROI) Services market segment. As a seven-year winner of the KLAS award, MRO offers enterprise-wide solutions for the secure, compliant and efficient exchange of protected health information (PHI). The depth of MRO’s knowledge and expertise in privacy and health information management (HIM) is unsurpassed in the industry.

Harmony HealthcareIT received Best in KLAS recognition for the second consecutive year thanks to high grades and strong client feedback for their work in the data archiving market segment. Especially notable this year is that 100% of customers interviewed by KLAS Research consider Harmony Healthcare IT a part of their organization’s long-term plans. In addition, more than 60% of Harmony clients interviewed were classified by KLAS Research as integrated delivery networks versus standalone facilities, which underscores Harmony’s ability to deliver complex, multifaceted projects to large enterprises.

“Agency Ten22 has always been blessed to work with some of the most prestigious, caring and knowledgeable companies in the healthcare industry. Our clients’ KLAS success is a testament to their commitment to healthcare and devotion to building better healthcare outcomes. We’re honored to support these four clients and nearly twenty others in the healthcare industry,” said Beth Friedman, Founder and CEO of Agency Ten22.

On behalf of Agency Ten22, congratulations to our clients on your Best in KLAS honors. The healthcare industry is better because of you!

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